Is this a WordPress plugin?
No, this is a standalone
PHP/MySQL web application. It is much faster, more secure, and more scalable than a
WordPress-based solution.
What are the server requirements?
You need a standard web server
with PHP 8.1+ and a MySQL/MariaDB database. The application is extremely lightweight and runs
smoothly even on small VPS instances.
Do I need an API key for my control panel?
Yes, for most panels like cPanel
or Plesk, you'll need an API Token. DirectAdmin uses your existing admin/reseller credentials.
Configuration takes less than 2 minutes via our admin interface.
Can I translate it to another language?
Definitely! All strings are
stored in simple JSON files. English, German, Norwegian, French, and Spanish are included by
default. Adding a
new language is as easy as copying and translating a single file.
How does the licensing work?
We offer a one-time purchase
model. No recurring monthly fees. The Standard License is for one project,
while the Agency Pro License allows unlimited installations and full resale
rights as part of your service.
Is the source code obfuscated?
Not at all. You get 100% of the
source code. This allows you to audit the security, make custom modifications, or integrate it
even deeper into your existing infrastructure.
Do you offer a demo?
You can explore the interface
through our screenshots in the hero section. For a live demo of the admin panel, please contact
our support team at send@mailbox.mg.
Is it possible to use Mailbox Manager for cold emailing?
While Mailbox Manager provides
the infrastructure to manage accounts, your ability to send bulk mail depends on your server's
reputation and your provider's policies. We include tools to monitor sending limits and bounce
rates to help maintain high deliverability.
Can I customize the login page?
Yes! You can customize the login
background, logo, and welcome text directly from the admin panel. For deeper branding, you can
even modify the CSS to match your corporate identity perfectly.
Do you offer custom development?
Yes, for larger enterprise
projects we offer custom module development and specific integrations. Contact our engineering
team via the community.
Can I use my own logo?
Yes! You can fully white-label
the application. Upload your logo and favicon via the admin settings, and the system will
automatically replace all Måil branding with yours.
Are backups included?
Mailbox Manager manages the
accounts, while backups are typically handled by your control panel (DirectAdmin/cPanel). We
integrate with their backup APIs to ensure data safety.
Can users migrate from other providers?
Yes, we provide tools and
tutorials for IMAP-to-IMAP migration. Users can easily move their existing emails to your
platform without downtime.
Does it support mobile devices?
Absolutely! The entire user and
admin interface is fully responsive. Additionally, our mail systems support standard IMAP/SMTP
for any mobile mail app.
Is there a reseller module?
The Agency Pro License allows you
to create sub-accounts for your staff or even set up a reseller-like structure for your own
clients.
Is the system GDPR compliant?
Yes. Since Måil is self-hosted,
you have 100% control over the data. We also include privacy-friendly analytics and no-cookie
tracking options to help you stay compliant.
Can I integrate custom payment gateways?
Stripe and PayPal are built-in.
For other gateways, you can use our modular payment system to add your own provider with just a
few lines of code.
How can I edit the homepage content?
In the admin panel, navigate to
Settings > Appearance. From there, you can change the site name, logos, hero
images, and even customize the pricing and feature list without touching any code.
Is there a Progressive Web App (PWA) version?
Yes! Måil is fully PWA-enabled.
Your customers can "install" the mailbox manager as an app on their mobile or desktop devices
for a seamless, app-like experience without needing a dedicated app store download.
Can I set up automatic welcome emails?
Yes, the system automatically
sends professional welcome emails to new users once their account is verified. You can customize
the content and design of these emails through our integrated email service.
How are storage quotas managed?
Storage quotas are defined at the
"Plan" level in the admin panel. When a user subscribes to a plan, the system automatically
communicates with your control panel (DirectAdmin, etc.) to set and enforce the correct mailbox
limits.
Does Måil support different currencies?
Yes, the system is designed to
handle multiple currencies (EUR, USD, GBP by default). You can easily set your primary currency
and define localized pricing for each of your hosting plans.
Can I customize icons for each plan?
Each storage plan can have its
own unique icon or thumbnail. This helps clarify your offerings and makes your pricing table
look more professional and visually appealing.
Does the system automate DKIM, SPF, and DMARC?
Yes, for most supported panels,
the system automatically configures the necessary DNS records (DKIM, SPF, DMARC) through the
panel API to ensure maximum deliverability for your customers.
Is there an API for developers?
Måil features a comprehensive
REST API that allows you to integrate the mailbox management functionality into your own apps,
custom billing systems, or automation workflows.
How do I handle account suspensions?
The system can automatically
suspend user accounts if a subscription payment fails or an invoice remains unpaid. Suspended
users will lose access to their dashboard until the issue is resolved.
Can I export billing data?
Yes, you can export all your
transaction and billing data as CSV or Excel files directly from the admin dashboard for use in
your accounting software.
Does it support bulk email creation?
Yes! You can import CSV files to
create hundreds of mailboxes across different domains in seconds. Perfect for large
organizations or migrations.
Are email notifications white-labeled?
Yes. All welcome emails,
invoices, and system alerts are fully customizable via our template system. Your users will
never see the Måil brand.
How often are updates released?
We release regular updates
containing new features, security patches, and control panel compatibility fixes.
Does it support 2FA (Two-Factor Authentication)?
Absolutely! We support standard
TOTP (Google Authenticator, Authy, etc.) for both administrators and end-users, ensuring highest
account security.
Can I use a custom SMTP for system emails?
Yes, you can configure any SMTP
provider (Amazon SES, Postmark, SendGrid, etc.) in the settings to handle transactional emails
like password resets and welcome messages.
Is there a mobile app?
The entire interface is a
Progressive Web App (PWA). Your users can "Install" the dashboard on their phone like a native
app. For email itself, any standard client (Outlook, Gmail App, Apple Mail) works via IMAP/SMTP.
What is the Agency Pro "White-label" feature?
It allows you to remove all
references to Måil or Mailbox Manager. You can even set up your own support links, documentation
links, and custom legal pages within the user panel.
Can I limit the number of mailboxes per user?
Yes, the package system allows
you to define strict limits on: number of domains, number of mailboxes, total storage space, and
monthly bandwidth if supported by the panel.
Is IPv6 supported?
The software itself is fully
dual-stack ready. If your control panel and server provide IPv6, Mailbox Manager will handle it
correctly for all API communication and DNS settings.
Can I install it on a sub-folder?
Yes. You can install it on the
root (portal.com), a subdomain (clients.portal.com), or a subfolder (portal.com/billing/). The
installer automatically detects the path.
Do you provide an API for developers?
Yes! We have a complete REST API.
You can integrate Mailbox Manager into your own billing system, WHMCS, or custom frontend with
ease. Documentation is included in the package.
What happens if my license expires?
Our licenses are one-time
payments. They do NOT expire. Once you buy a version, you can run it forever on your server.
Optional support and update extensions are available after the first year.
Can I use my own domain for the user dashboard?
Yes! With the Agency Pro license,
you can set up a custom CNAME or A-record for your dashboard, allowing users to access their
mail management via mail.yourbrand.com instead of your main installation URL.
Is there a way to monitor email disk usage in real-time?
Yes, both the admin and user
dashboards feature real-time storage meters. Administrators can also set up automated alerts
that notify users when they reach 80% or 90% of their allocated storage quota.
Does it support DKIM, SPF, and DMARC?
Yes, Mailbox Manager
automatically generates the necessary DNS records Broadcaster (SPF, DKIM, and DMARC) for every
domain added. This ensures maximum email deliverability and security for your users.
Is there protection against brute-force attacks?
Security is our priority. We
include a robust rate-limiting and IP-banning system that automatically blocks suspicious
login attempts. We also integrate with hCaptcha and Google reCAPTCHA for additional bot
protection.
Can I restrict access to the admin panel by IP?
Yes, for maximum security,
administrators can whitelist specific IP addresses for admin login. This ensures that even
with stolen credentials, your core management interface remains inaccessible to outsiders.
What server OS is recommended?
We recommend Ubuntu 22.04 LTS or
Debian 11/12. However, any Linux distribution that supports PHP 8.1+ and your chosen control
panel will work perfectly.
Can I set individual sending limits per mailbox?
Yes, for control panels that
support it (like DirectAdmin and cPanel), you can define daily or hourly sending limits per
mailbox to prevent your server IP from being blacklisted due to compromised accounts.
Is it possible to automate account suspension?
Mailbox Manager includes a
billing bridge that can automatically suspend accounts if an invoice remains unpaid. Once
payment is received via Stripe or PayPal, the account is instantly reactivated without manual
intervention.
What happens if a user forgets their password?
We provide a secure password
reset workflow. Users can request a reset link via their recovery email. Additionally,
administrators can manually reset passwords or generate temporary login links from the admin
panel.
Does Måil support European special characters (IDN)?
Yes, Mailbox Manager is fully
compatible with Internationalized Domain Names (IDN). You can host and manage mailboxes for
domains with umlauts (ö, ä, ü) or other special characters seamlessly.
How can I edit the landing page (start page) of the script?
You can customize the landing
page
content directly from the Admin Panel. Navigate to Settings > Appearance > Landing
Page. There you can edit text sections, toggle visibility of features, and update
images without touching any code.
Can I manage multiple staff members with different permissions?
Absolutely. With the Agency Pro
license, you can create multiple administrator and moderator accounts. You can assign specific
roles and permissions to each staff member, ensuring they only have access to the areas they
need to manage.
Is there an automated update system?
Yes, Mailbox Manager includes a
one-click update system in the administrator dashboard. When a new version is released, you will
see a notification and can update your entire installation automatically with just one click
after verifying your license.
Can I export my data for tax purposes?
Yes, you can export all your
billing data, invoices, and user lists in CSV or Excel format directly from the admin panel.
This makes it easy to share data with your accountant or import it into your favorite accounting
software.
Does the script support multiple currencies?
Yes, Mailbox Manager supports
multiple currencies. You can set a primary currency for your store and enable several others for
your users. Exchange rates can be set manually or updated via our automated currency conversion
API.
Is there a built-in notification system for users?
Yes, users receive system
notifications directly in their dashboard and via email. This includes announcements, billing
reminders, quota alerts, and security notifications like successful login attempts from new
devices.
Can I use custom icons for my packages?
Yes, you can assign different
icons or even custom image thumbnails to each of your hosting plans. This helps distinguish
between different service levels and makes your pricing table more visually appealing.
Does it support automated database backups?
Yes, Mailbox Manager includes a
backup utility that can be configured via cron job. It automatically exports your database and
can send it to external storage or cloud providers to ensure your business data is always safe.
Can I integrate a live chat widget like Tawk.to or Crisp?
Yes! You can easily add external
JavaScript snippets (like live chat widgets, analytics trackers, or heatmaps) directly via the
Admin Panel. Your support team can then assist users in real-time from their existing chat
interface.
Are there any hidden recurring costs?
No. We pride ourselves on
transparency. Once you purchase Måil, it is yours to use forever. There are no mandatory monthly
fees. Optional renewals are only required if you wish to continue receiving technical support
and core updates after the first year.
How are SSL certificates handled for client domains?
Mailbox Manager communicates with
your control panel (e.g., DirectAdmin) to trigger automated Let's Encrypt SSL issuance for newly
added domains. This ensures that every mailbox and webmail interface is automatically secured
with HTTPS.
Does it support Webhook notifications for external apps?
Yes! You can configure webhooks
to
notify your other applications (like Discord, Slack, or a custom CRM) about key events in
Mailbox Manager, such as new user registrations, paid invoices, or reported support tickets.